CUSTOMER FAQ

Q: What is an eBook?

A: An eBook is an electronic version of a book. You can download eBooks to your personal computer or a handheld reading device. There are many such handheld devices available to the public, with new options appearing on the market all the time.

Q: Why would I want to buy an electronic version of a book?

A: Our eBooks are typically less expensive because there are no shipping and handling fees that are usually associated with the purchase of printed books online. And, as an added bonus, ebooks are ecologically sound because they do not rely on paper and ink. Probably most important is that you can purchase an eBook at your convenience without leaving your home or place of work or waiting for a store to open. And there is no need to worry about stock running out. You can now literally hold your entire library of books on your computer or on your personal reading device..

Q: Why aren’t prices always a lot cheaper when you buy an ebook?

A: You probably noted that on our site there is not much, if any, savings by buying an ebook instead of buying a printed book. Why is that? Well, the truth is that the actual printing of a book is really a minimal cost in the total price of a book! This is especially true when we are talking about books that, for the most part, are selling under $10. In reality, the printing is usually less than 10% of the final retail price of the book! On clearance titles, it may actually be less expensive to buy a book than to purchase an ebook because clearance usually means that there are extreme overstocks of the printed book in the inventory and the prices have been slashed to simply recover some of the books’ cost. Where you will always see a savings is in the fact that if you buy an ebook, you will not have to pay for shipping and handling of that book – and that is a cost that has been growing much quicker than the price of the books themselves! While the prices of our books have gone up by less than 10% in the last 10 years, the price of shipping/handling has increased by more than 50% on smaller numbers of books. For example if you buy a $3 book on our physical book site, you would need to pay $4 to ship/handle that book to receive it in the mail, for a total of cost of $7…and that same title as an ebook will cost $3, and there are no additional charges.

Q: How is pricing determined?

A: Pricing is set by the publisher of the work.

Q: How do I purchase an eBook?

A: Choose your preferred title(s) and add it to your shopping cart. When you finish shopping you can check-out and pay for your purchases. After your payment is confirmed an email will be sent to your listed email address with a link to download your purchase(s). This normally takes no more than a couple minutes.

Q: Is my personal information secure?

A: We will never sell your information to another party. All information you provide is encrypted during transmission. Physical access to the data center is protected.

Q: How do I know which format to purchase?

A: You should always check with your device manufacturer to make sure what format will work best on the device you are intending to use. There are currently more than a dozen different formats which can be used on ebook readers, computers, or mobile devices. We try and carry the most common formats for your convenience. Some books come in multiple formats, others come in only one format (for example PDFs are the only format ideal for coloring books because you can download them to your computer and print out pages for your children to color).

But, here are some general guidelines:

Open eBook (ePub) is the recommended choice for Phone/iPod Touch/iPad users. You can download Stanza, which will allow you to read eBooks on your desktop (MAC or PC), iPhone, iPod touch, or iPad here. We also recommend ePub for all Android users in conjunction with Aldiko. This format also is recommended for the Nook and all Sony Readers.

Adobe Acrobat (PDF) is the recommended choice for Macintosh, Windows PC, Sony Reader, or Windows Tablet. Most devices come with a PDF reader already downloaded, but if your device does not, you can download Adobe Reader here .

MS Reader (LIT) is the recommended choice for Pocket PC or if you want to read on both your Windows PC and Pocket PC. You can download MS Reader here .

Mobipocket (PRC) is the recommended choice for Kindle, Windows CE, Handheld PC, Palm OS device, Pocket PC or an EPOC device. You can download Mobipocket here. However, Amazon does not allow third party sellers (such as memoEmedia.com) to sell books which will download to the Kindle. You can read Kindle books (Mobi) books on many devices by going to Amazon.com and downloading special aps for your device which will allow it to read Mobi titles.

Q: Can I transfer MemorEmedia eBooks titles onto my Kindle?

A: No. The Kindle will not accept secure books transferred from a 3rd party retailer or uploaded by a consumer. This is a limitation restriction by Amazon, not by us. However, you can get a Kindle app for your computer or many other kinds of devices, and then you can download the Mobi format to read them on those devices.

Q: Do you give refunds?

A: No. We will, however, replace any damaged files if reported to us within 72 hours.

Q: How do I contact you?

A: Click on the contact link that appears at the top of every page on the website and decide the easiest and fastest way to contact us from the options provided.

Q: Do you have a gift certificate program or a way for me to keep an account balance?

A: No, neither of those features is available at this time.

Q: I recently experienced a hard-drive crash and lost my eBooks. Can I download them again?

A: Unfortunately, events like that are not covered for re-download. Like all valuable content on your computer, or your e-reader device, it should be backed up to at least one, if not more, locations. Calibre is a good eBook organizer and storage device that you can use on your computer (and backup) to store your eEooks from multiple locations and sources. Of course, you then need to make sure you do regular computer backups to store your Calibre information! You can find them at http://calibre-ebook.com and as of this writing, it is a free program.

Q: My original download was interrupted and I did not get the complete book downloaded.

A: Our Terms of Use state that any issues with downloads should be reported within 72 hours from purchase. You should contact customer service through MemorEmedia@hotmail.com to ask for assistance on how to re-institute a download.

Q: How soon will you respond to my inquiry if I email or phone you.

A: We hope that you will not experience any problems. However, should you need to reach us, you can do so through email or by telephone (see Contact page). However, having said that, we are only a very small shop and so our hours are only Mon-Fri, 9am-5pm (US Central Time Zone). At this time we are not available evenings, weekends, or US holidays. We apologize for the inconvenience that this may cause and will get back to you at our very first opportunity! We appreciate your patience.

Q: I would like to connect to your Facebook page, how do I do that?

A: MemorEmedia does not have its own stand-alone Facebook page, however its parent company, APlaceToRemember.com, does and you can click on the Facebook icon on the home page or on the shopping cart page to connect in.

Q: Do you store credit card information?

A: No. Your credit card information is not stored by MemorEmedia.com.

Q: Can I share my eBooks with others?

A: No. All of the content on MemorEmedia is protected by copyright and may not be copied without written permission. Re-use or re-distribution of any and all materials is prohibited under federal copyright law.

Q: Can I order eBooks through the mail or over the phone?

A: No. You must order eBooks on-line through the MemoryEmedia site at www.MemorEmedia.com .

Q: How can I pay for eBooks?

A: We currently accept Visa, Mastercard, Discover, American Express and Paypal only.